How often do you release new work?
We usually try to put out a handful of new items in the shop first Friday of each month. Please follow us on instagram @sanamastudios or sign up for our mailing list for upcoming sales info
Are you taking commission work?
Yes, we do take commission requests. If you missed out on a sale and would like something similar to what you see in the shop, shoot us a message!
Full payment is due first and the turnaround time is approximately 4 weeks (not including shipping time)
How long will it take to receive my order?
In stock items will be sent out within 3 business days (holiday season may take a bit longer). Once shipped most orders take anywhere from 3 to 7 business days to arrive depending on where you live. This may take longer for international orders.
Where is my order?
Once a shipping label is created, an automated message will be sent out with a tracking number so you can keep an eye on the status of your package. Please be aware of when your package will arrive. We include a signature release on most packages, but on very rare occasions, if your courier decides to leave your package without a signature, we have no control over package theft. We have no control over missed deliveries as well, please be on the lookout for your pacakge with the tracking info provided
Do you repair damaged work?
Yes we do. However, if you would like us to repair any damaged work, please do not attempt to glue or fix broken parts together as this will make the repair more difficult (adding to the cost of repair). Collect all broken pieces, send us a message and attach images of the damage so we can discuss next steps. =)
What is your return and exchange policy?
Unfortunately, there are no returns or exchanges on items from the shop. All the work aside from the enamel pins are handmade items and no one is exactly the same.
Do you accept orders placed outside of the US?
Yes, we do ship internationally upon request. We charge a flat rate of $90, but will refund the difference once a label is created. Recent international packages we have sent out ranges $50-80+ Import taxes and duties are the responsibility of the buyer. Unfortunately, we cannot mark the package as a gift.